On February 2, our NYC Chapter met & mingled with fellow CEOs as well as hospitality industry leaders & business owners at CEO Trust’s event "Hello! And Every Little Thing That Matters: Impactful Ideas for Treating Your Customers Right."

Speaker Kate Edwards, a 30-year veteran of the hospitality business, discussed her newly-published book and detailed how customer service can be your best friend, secret weapon, and brand ambassador all in one.  How it can help drive sales while embodying your culture and vision, and how it can be a thoughtful, controllable representation of your brand that makes your business thrive.

Snacks were provided by Noreetuh, a modern Hawaiian restaurant in the East Village, and Chef Chung Chow offered a delicious assortment of his signature dishes. David Bowler Wines provided red & white wines, and the bar stocked a variety of beers.  All CEO Trust guests were treated to their own complimentary copy of Kate’s book, which she signed and personalized for all.  And a highlight of the evening was the give-away to one lucky winner of the breakout party game "Cards Against Humanity."

The event, attended by 50+, was hosted by Kate Edwards and held in collaboration with Journee at the stunning & stylish Journee Colab space in the heart of Flatiron. Founded in 2015, Journee is a members-only community made for the passionate people in food, beverage, and hospitality.